FAQ | Tinas Fashion Shop

FAQ

1. What products do you sell?

At Tinas Fashion Shop, we offer a curated selection of high-quality human hair and synthetic hair extensions designed to enhance your look with added length, volume, and style.

2. Do you ship internationally?

Yes. We proudly offer free worldwide shipping and serve customers across the United States, Canada, Europe, Latin America, Asia, Africa, and Oceania.

3. How long does shipping take?

Estimated delivery times are:

United States: 3–7 business days  
Canada: 3–8 business days  
Latin America: 3–8 business days  
Europe: 3–8 business days  
Asia & Oceania: 3–8 business days  
Africa & Middle East: 3–8 business days

Please note that delivery times are estimates and may vary depending on customs, local carriers, weather conditions, or high-demand periods.

4. How long does order processing take?

All orders are processed and shipped within 1–3 business days, excluding weekends and holidays.

5. Do you offer free shipping?

Yes. We offer free worldwide shipping on all orders, with no minimum purchase required.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link so you can monitor your delivery status at any time.

7. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us at support@tinasfashionshop.com within 7 days of delivery. Be sure to include your order number and, if possible, photos of the item so our team can assist you as quickly as possible.

8. Can I request a refund?

Yes. You may be eligible for a refund if your item arrives damaged, defective, incorrect, or if you changed your mind. Refund requests must be submitted within 7 days of delivery.

9. What items are non-refundable?

We do not offer refunds for:

- Products that have been used or worn
- Sale or clearance items
- Gift cards

10. How do I request a refund?

To request a refund, please email support@tinasfashionshop.com within 7 days of receiving your order. Include your order number, a brief explanation of the issue, and photos if applicable.

11. How long does it take to receive my refund?

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

12. Do you offer customer support?

Yes. Our support team is here to help with any questions about your order, shipping, or products. You can contact us anytime at support@tinasfashionshop.com.

13. Can I change or cancel my order after placing it?

If you need to make changes to your order, please contact us as soon as possible at support@tinasfashionshop.com. We will do our best to help, but changes or cancellations cannot be guaranteed once the order has been processed.

14. What should I do if my order is delayed?

While most orders arrive within the estimated timeframe, delays may occasionally happen due to customs, carrier issues, weather conditions, or remote delivery locations. If your order is taking longer than expected, please contact our support team and we will gladly assist you.

15. How can I contact Tinas Fashion Shop?

You can reach us by email at support@tinasfashionshop.com.